Terms & conditions

These Terms govern the use of www.falconreality.in and all services provided by Musexr Services Private Limited, operating as Falcon Reality. By using our website or engaging our services, you agree to these Terms.

Section A: General website terms

Company information

• Company name: Musexr Services Private Limited
• Brand: Falcon Reality
• Registered office: #501, 5th Floor, 43/B1, 18th Main, HSR Sector-3, Bengaluru, Karnataka - 560102, India

Use of website

• This website is for informational purposes.
• We may update content, pricing or offers at any time without prior notice.
• You must be 18 years or older to use this website.

Intellectual property

• All website content, designs, frameworks and materials are owned by the Company unless stated otherwise.
• You may not copy, reproduce or distribute them without written permission.

Third-party links

We are not responsible for third-party websites or services linked from our website.

Section B: Custom AI services terms

For custom AI automation, AI integration, consulting or development projects.

Engagement

All custom services require:

• A defined scope
• A written agreement
• A signed contract
• Payment as per the agreement

Scope control

Any work outside the agreed scope requires written approval and may incur additional charges.

Client responsibilities

The client must:

• Provide timely access to systems
• Provide accurate information
• Assign a point of contact
• Cooperate during implementation

Delays from the client may extend timelines.

Payment terms

• Payment terms are defined in individual contracts.
• Late payments may result in work being suspended.

Intellectual property

Upon full payment:

• Custom-developed deliverables belong to the client.
• Pre-existing tools, internal frameworks, reusable automation modules and proprietary accelerators remain Company property.

Data and AI disclaimer

• AI systems may generate probabilistic outputs.
• The client is responsible for validating outputs before operational use.
• We do not guarantee perfect accuracy.

Limitation of liability

• Total liability is capped at the total amount paid under the specific contract.
• We are not liable for indirect, consequential or business interruption losses.

Section C: Fixed automation offers terms

Applies to all fixed-price, time-bound automation offers, including HR, sales, marketing, operations or other automation sprints.

Definition of one automation workflow

One workflow includes:

• One primary business trigger
• One measurable outcome metric
• Up to 10 structured automation steps
• A maximum of 3 decision branches
• Integration with one existing tool or system

If complexity exceeds this boundary, re-scoping may be required. The Company reserves the right to decline any fixed automation offer engagement if the workflow complexity exceeds the defined boundary or cannot reasonably be delivered within the committed timeline without compromising quality.

Timeline commitment

The timeline begins only after:

• Scope is locked in writing
• The measurable outcome is defined
• Full system access is provided
• Payment is received

The timeline may extend due to:

• Client delays
• Access delays
• Scope changes
• Third-party API issues
• Infrastructure limitations beyond our control

Pricing scope

Fixed pricing covers:

• One workflow
• One integration
• A defined deliverable

Excluded:

• Cloud hosting
• API usage
• Third-party licences
• Internal IT effort
• Additional integrations
• Maintenance beyond the defined support period

Refund policy

If the defined measurable outcome is not achieved, a 100 percent refund may be issued provided:

• Scope remains unchanged
• The client provides cooperation and access
• The implementation process is followed

Refunds do not apply if:

• ROI fluctuates due to operational variables
• The automation functions as defined but performance varies due to external factors
• Scope modifications are requested
• Client delays affect the outcome

Refund requests must be submitted within 7 days of go-live.

Post-launch support

• The support period includes bug fixes only.
• Feature additions, scope changes or new integrations are not included.

Offer asterisks

Any offer displayed with an asterisk, such as a timeline or price, is subject to these Fixed Automation Offer Terms.

Section D: Confidentiality

Both parties agree to maintain the confidentiality of shared business information unless disclosure is required by law.

Section E: Limitation of liability

To the maximum extent permitted by law:

• Liability is capped at the total amount paid for the relevant engagement.
• We are not liable for indirect or consequential losses.
• We are not responsible for third-party service failures.

Section F: Governing law

• These Terms are governed by the laws of India.
• Courts in Karnataka shall have exclusive jurisdiction.